FAQs

Why Kawaiies?

All of our kawaii goodies are crafted with care and an obsessive attention to detail. We take pride in every product we create—from plushies and hoodies to bedding sets and jewellery—and our customers love them just as much as we do.

What are our plushies filled with?

All of our plushies are filled with 100% High-Quality PP Cotton and made with an outer layer so soft you won't want to stop hugging them.

How long will it take to receive my order?

Orders are processed within 1-2 business days. Once shipped, delivery typically takes 3-5 business days. Delivery times may vary depending on your location and the courier’s schedule. Rest assured, we aim to get your order to you as quickly as possible.

Do you offer free shipping?

Yes! We offer free shipping on all orders within Australia. No hidden fees, no surprises.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking number via email. Use this to follow your package and receive real-time updates.

Do you ship internationally?

At this time, we only ship within Australia. We’re working to expand our reach, so stay tuned for future updates.

What’s your return policy?

Your satisfaction is our priority. If you’re not happy with your purchase, you can request a return within 30 days of receiving your order. To qualify, the product must be unused and in its original packaging.

How do I contact customer support?

We’re here to help! You can reach us at support@kawaiies.com or by using the contact form on our website. We’ll get back to you as soon as possible.